Because of my experience over the past billing cycle, I believe that Netflix is purposely throttling back heavy renters. However, I cannot prove this without a lot of help, and from all appearances, it is going to take a ton of complaint letters to the following people: Local Postmaster and U.S. Postmaster General (Netflix uses postal services to deliver its product ), the Federal Trade Commission (Netflix is engaging in multi-state commerce through the internet), the Interstate Commerce Commission (if they still exist - Netflix engages in interstate shipping of product as part of their service), your local State consumer protection agency (likely the State Attorney General office), Wal-Mart customer service or consumer affairs office (I haven't looked up the ideal people to register complaints to, but Wal-Mart deferred their rental program to Netflix in trade for advertising Wal-Mart), and state consumer protection folks in states where Netflix has shipping facilities. Here's the deal - Netflix advertises "unlimited" rentals and "rent as many as you want," but is using capacity as a reason to delay shipments to high-volume users. All you have to do is provide evidence that Netflix is, by policy, violating its advertising and resgister a complaint with the agencies I've mentinoed about false advertising and using "bait and switch" tactics, luring customers in with a promise of unlimited rentals and then not providing them. It is likely that if you add up the delays you experience in terms of disc delay days, you will find that netflix is actually shorting you from one to two or more discs a month in your program.