sMoRTy71.comsMoRTy71 - the personal website of Shawn Morton
sMoRTy71.com
sMoRTy71.comThe personal website of Shawn Morton
Sunday, July 17, 2005
Netflix is throttling me...
and now I have proof! I've long speculated that Netflix has adjusted my "unlimited" service based on both my length of membership and my rental activity; however, it has been difficult to prove.

For example, when I first joined, movies would ship out the same day and arrive the next business day. As my membership has gone on and my rental volume has stayed pretty high, I've noticed a pretty dramatic drop in the level of service I receive. In addition to "Shipping tomorrow" being the norm for items placed in my Queue, they've started to ship movies from Denver even though we have a NF facility here. Of course, shipping from Denver slows down the turnaround time and reduces the number of rentals I can get in a month.

Recently, my co-worker Bryan joined the service. As a test, I asked him to add a movie to his queue. See, I have had "The Pacifier" at the top of my Queue (for my kids, not me) since before it was released. And since the day it was released (over 2 weeks ago), my Queue says "Very long wait." Kind of hard to believe for a movie like "The Pacifier."

So when brand new customer Bryan adds "The Pacifier" to his Queue, guess what it says? Come on, guess! COME ON! That's right, it said "Now," meaning that it was available right away.

Hmm. Isn't that curious? Netflix supporters often dismiss the idea of throttling and say that it has more to do with the capacity of the shipping centers (i.e. they can only ship so many discs per day, so often they can tell you early the previous day that your movie will have to ship tomorrow). However, this has nothing to do with capacity. After all, I'm not being told "Shipping tomorrow," I'm being told "Very long wait."

How can it be available for Bryan "Now" and I have a "Very long wait?" After all, we're both in the same city and use the same distribution facility. The only explanation is that Bryan is getting priority based on his length of service and his rental volume.

Limiting unlimited services got some of the telcos in hot water a few years ago. I wouldn't be surprised if Netflix finds itself in the same predicament.
Comments:
Funny, because the day I shipped back my last movies I moved the Pacifier to the top of my queue and got it two days later. I think you are being blacklisted.
 
Hello,I'm Red. I read your blogs once in a while, usually I find cool new software, or tech info from it. I found it from the CleverHomes NowHouse website. Anyways I read your Netflix problem, and I have a solution. Join Blockbuster Online. The reason I say this is two fold. One, I figure they won't throttle you. And two, if I refer someone I get credit toward a free IPOD, which is legit, and would be cool for me. So the deal is $10 for the first month, then $15 after that. With it you get two walkin rentals a month as well. So the free trial is almost free. You are just paying for the walkin rentals. Anyways, if you would like the link is below for the referal. Thanks.
http://www.freeiPods.com/?r=15495503
RED
 

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