Sunday, December 18, 2005
Best Buy achieves maximum suckage
First, there was the 2nd launch thing that Best Buy did this morning. All over the country, people waiting out in the cold all night to fight over a couple dozen consoles.
Then, Best Buy put XBOX 360s on sale on their website at 7:30 AM EST which was 30 minutes before the first schmuck in line in the Eastern time zone got his/her hands on the console that they just lost 3 toes over. If I were one of those suckers who braved the cold all night, I would be super p!ssed to find out that I could have ordered one online.
To make matters worse (I guess they are making it "worser" at this point), Best Buy didn't have the consoles that they sold online in stock! So all of the people who ordered are now on backorder. Best Buy has all of their credit card info, but they don't have the product.
After all of the other bad experiences I've had with Best Buy prior to the 360 launch (bad product info, super-aggressive warranty upsells), I think I will avoid them in the future, especially since places like Circuit City price match and offer a 30-day money back guarantee.
First, there was the 2nd launch thing that Best Buy did this morning. All over the country, people waiting out in the cold all night to fight over a couple dozen consoles.
Then, Best Buy put XBOX 360s on sale on their website at 7:30 AM EST which was 30 minutes before the first schmuck in line in the Eastern time zone got his/her hands on the console that they just lost 3 toes over. If I were one of those suckers who braved the cold all night, I would be super p!ssed to find out that I could have ordered one online.
To make matters worse (I guess they are making it "worser" at this point), Best Buy didn't have the consoles that they sold online in stock! So all of the people who ordered are now on backorder. Best Buy has all of their credit card info, but they don't have the product.
After all of the other bad experiences I've had with Best Buy prior to the 360 launch (bad product info, super-aggressive warranty upsells), I think I will avoid them in the future, especially since places like Circuit City price match and offer a 30-day money back guarantee.
¶ 7:49 PM 
Comments:
I've been avoiding Best Buy like the plague since I've moved to Lexington and discovered what passes for customer service in the local store. And just today my brother-in-law recounted a story about a clerk in a Best Buy in northern Ohio who informed my B-i-L that if he didn't upgrade from Windows98 he wouldn't be able to access the internet after January, 2006.
posted by 
Doug : 8:59 PM
Doug : 8:59 PM Took my HP laptop to Best Buy as my modem would not release after a nearby lightening strike. The "geek squad" did a "diagnostic" test ($60) and told me the hard drive had crashed (over $300 repair/replacement). I repeatedly told them there was no problem except with the modem disconnect. They claimed "it failed the test three times". Subsequently I took it to an HONEST repair shop. They merely replaced my PCMCIA card for $49.95 plus nominal labor and it is fine.
posted by Ladydocm : 6:30 AM
Ladydocm : 6:30 AMblog comments powered by Disqus
About Shawn Morton
Married father of 4, social media strategist at Nationwide, consumer electronics enthusiast, hair metal aficionado.
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