Funny. I went through almost the same idiotic thing. My router mysteriously started blocking certain websites. I tried their MTU setting fix and a million other things to no avail. I was on the phone literally, for 2 1/2 hours while some incompetant knumbscull set insane parameters on my router that would do absolutely NOTHING to solve my problem. It was like my car not starting, and the dealer telling me to roll down the rear window and try to start it again.

I honestly believe this is by design, with the hope that some middle class American will hang up and buy a new router before wasting three hours on the phone.

Not me, boy howdy. I outlasted the weirdo, and got my RMA #.
 

I had the same sort of problems with my attempted call for "SUPPORT". I have a Dl 604 and bought it about 8 months ago. I then just recently bought a new computer. Turns out that the router can't see the gigabit ethernet card by realtek. After going through all the trouble shooting and upgrading the firmware, still to no avail. OK so I called D-Link in Oakville on (My home town as luck would have it) and wanted to ask a simple question about a compatibility issue. Well Mark the French guy asked me for my phone number. I didn't want to give it to him because it is a private number. He said he had to open a file in order to give me support. The only way he could give me a file is to have my phone number. I asked him to pass me to a supervisor. He put me on hold for a few minutes and came back and said the supervisor will not talk to me because I won't give them my phone number. OK so frustration was an understatement and I asked "Where the hell on the product does it say that I have to give a phone number in order to receive support)? He said sorry sir I need a phone number. "What if I am at a pay phone?" I said. We need a proper phone number. Went through this same routine for a good 5 mins, and still no closer to answering a simple little question. So CUSTOMER SUPPORT does not exist for me cause I had faith in buying a D-Link product without the knowledge of needing a phone number in order to get support. And who knows, in the end they probably would have had me take apart every other device non related to the router just to tell me after it was all over, "Sorry we can't fix your problem" Guess I not only will not buy D-Link again, but will also search every possible blog that has something to do with how frustrating D_Link is and how in the end they really do suck D-Bigone
 

tico,
I've given up on D-Link after that issue. I have buying Linksys ever since that incident.

There is no excuse for bad customer service. There are too many other companies who are willing to take my money and provide better service.
 

I am from a small Telecommunications company and have tried to simply upgrade my router from 10 nodes to 25 and gave a credit card to do so, big mistake, over a week later and still no resolution. How freaking hard is it to e-mail a product key.
This is the last time I will, or my customers will be screwed by d-link. If you do business with them be ready to be very frustrated. Better go somewhere else, look for several blogs you will find out fast as I did but Too late. Good luck.
 

Sounds like my dealings with Linksys. Spent 5 hours on the phone/in live chat with them, and they have refused my RMA. Technically, it is working, it's just not working properly.

I get time outs in the built in trace route feature in HLSW with the server I remotely administrate. Remove the router, green across the board. Add it back, a solid red block. (Red = Timed out in HLSW)

It's a $70 router, what, linksys can't afford to send me replacement? (Then most likely end up reselling my broken one to an unsuspecting customer.)

Seems there is terrible customer support all around, bummer. I just want a working product, no matter the maker. Western Digital, Logitech, NCIX.com all made my RMA's a joy. Made me feel like my money/loyalty means something. Hell, Logitech even told me to keep the old mouse, and sent me a fresh one. Mighty fine customer support, and I am a loyal customer. Excluding my first mouse, (Microsoft mouse.) I buy nothing but Logitech.

Businesses need to keep that in mind. I don't mind being a cash cow, but treat me right. Otherwise, I'll spend my money elsewhere, and make sure I tell everyone I know/recommend products to of my horror stories and to avoid them.