Wednesday, June 14, 2006
Last word on Sirius
During my last call with Sirius, I discovered that they are (not surprisingly) outsourcing their warranty support. Coincidentally, they are outsourcing it to a company just across the river from Louisville called Service Net. Even more coincidentally, I used to do web consulting for them a few years ago.
What sucks about this whole situation was that it wouldn't have taken much to keep me as a customer. They could have upgraded me to a better radio (as I was promised on one call). They could have also given me a couple of months free. Or better yet, they could have done both.
Instead, they chose to outsource that component of their business to a company that stumbled around for two months before sending me a broken, refurbished radio.
I guess it is time to start using the XM channels provided by DirecTV.
During my last call with Sirius, I discovered that they are (not surprisingly) outsourcing their warranty support. Coincidentally, they are outsourcing it to a company just across the river from Louisville called Service Net. Even more coincidentally, I used to do web consulting for them a few years ago.
What sucks about this whole situation was that it wouldn't have taken much to keep me as a customer. They could have upgraded me to a better radio (as I was promised on one call). They could have also given me a couple of months free. Or better yet, they could have done both.
Instead, they chose to outsource that component of their business to a company that stumbled around for two months before sending me a broken, refurbished radio.
I guess it is time to start using the XM channels provided by DirecTV.
¶ 11:24 PM 
Comments:
I'll never understand your addiction to satellite based media, but can't help but laugh that you want to swith to XM. Forget XM, get a good mp3 player, a Belkin FM transmitor for your car and enjoy your own programming. You should check out Pandora, it's the best radio station there is and it doesn't cost anything.
posted by 
Davis Freeberg : 2:58 AM
Davis Freeberg : 2:58 AM Smorty,
Why not take this to the next level and write to the product manager over hardware at Sirus and copy the CEO. I would also include a link to your BLOG and let them know that you get tens of hits a day! You might want to say thousands... I would be curious to see their reaction. If they do not remedy your situation I would file a small claims case against them. You could also take your case to XM. Who knows they may "give" you a radio to get the good publicity.
Why not take this to the next level and write to the product manager over hardware at Sirus and copy the CEO. I would also include a link to your BLOG and let them know that you get tens of hits a day! You might want to say thousands... I would be curious to see their reaction. If they do not remedy your situation I would file a small claims case against them. You could also take your case to XM. Who knows they may "give" you a radio to get the good publicity.
posted by Bob Hauseur : 10:51 AM
Bob Hauseur : 10:51 AM Davis:
Oh, I'm done with satellite-based media (other than TV, of course). The XM channels (50 of them) are offered free by DirecTV. I figure if I really *need* some hair metal I can either listen at home or use my Slingbox to stream it to my office. I definitely am finished with both Sirius and XM.
Oh, I'm done with satellite-based media (other than TV, of course). The XM channels (50 of them) are offered free by DirecTV. I figure if I really *need* some hair metal I can either listen at home or use my Slingbox to stream it to my office. I definitely am finished with both Sirius and XM.
posted by sMoRTy71 : 11:29 AM
sMoRTy71 : 11:29 AM
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About Shawn Morton
Experienced web product manager, social media strategist, professional blogger and speaker, startup entrepreneur & father of 4.
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